International Customers

Welcome to Discount Pet Treats!

We’re thrilled to extend our quality, affordable pet treats to customers worldwide. If you are interested in placing an order from outside Australia, please read the following information carefully:

1. International Shipping Availability
Currently, we do not have a predefined list of countries to which we ship. If you’re interested in ordering from outside Australia, please contact us first to confirm if we can ship to your location and to discuss shipping options.

2. Shipping Costs and Delivery Times
Shipping costs for international orders will vary based on your destination and the weight of your package. Once we confirm your location, we will provide you with a shipping quote and estimated delivery time. Delivery times typically range from 10-21 business days, depending on your location and customs processing times.

3. Customs, Duties, and Taxes
Please be aware that international shipments may be subject to customs duties, taxes, and import fees in your country. These additional charges are not included in our prices and are the buyer's responsibility. We recommend checking with your local customs office for more details on any potential fees.

4. Packaging for International Orders
To keep shipping costs affordable, we use simple but secure packaging. Products are generally packed in sealed bags and shipped in durable parcel bags or boxes, depending on the size and weight of the order.

5. Payment Methods
We accept major international credit cards and other secure payment methods available at checkout. All transactions are processed in Australian Dollars (AUD).

6. Returns and Refunds for International Orders
Due to the nature of international shipping, we are unable to accept returns or exchanges for change of mind. However, if there is an issue with your order, such as missing items or a quality concern, please contact us immediately, and we will work with you to resolve the issue.

7. Contact Us
If you would like to place an international order or have any questions, please contact us at info@discountpetteats.com.au before placing your order. We’re happy to assist and ensure a smooth shopping experience for you and your pet!

Thank you for choosing Discount Pet Treats! We look forward to serving you and your furry friends worldwide!